Frequently Asked Questions

We are committed to ethical sourcing and sustainability. Our materials are chosen carefully to minimize environmental impact, and we support fair labor practices.

Yes! Some collections offer personalization options like engraving or custom sizing. Please contact our customer care team for availability and details.

Our friendly customer service team is here to help! Reach us via email at support@ivoryembersco.com or use the contact form on our website. We typically respond within 24 hours.

To keep your jewelry glowing, avoid exposure to water, perfumes, and harsh chemicals. Store pieces separately in a soft pouch and gently clean with a soft cloth. For detailed care tips, check out our Jewelry Care Guide on the blog.

Once your order ships, you will receive a tracking number via email to monitor your package’s journey.

We craft our pieces using high-quality materials like sterling silver, 18K gold plating, moissanite, and ethically sourced zircon. Every item is designed for durability and timeless elegance.

With proper care, our jewelry is made to maintain its shine and beauty over time. Avoid moisture, perfumes, and chemicals to extend the life of your pieces.

We want you to love your Ivory Embers jewelry. If you’re not completely satisfied, you can return or exchange items within 30 days of purchase, provided they are in original condition. Customized or personalized items may not be eligible.

We offer fast and secure shipping within the U.S. Orders typically ship within 1-3 business days. International shipping is available with varied delivery times.